What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

- The order number

- The faulty item's name and number

- A description of the fault (along with the pictures)

We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.