Returns, Refund & Exchange

Exchange/Alteration

• How long does it take to receive a replacement jacket?
• Can I return and exchange a regular jacket for another style?
• I received a custom order. Can I return it for alteration?

Refunds

• I received a custom order. Can I return and get a refund?
• Am I eligible for a refund?

Returns

• What do I do if I receive a faulty item in my order?
• Who covers the return shipping cost?
• How can I return a jacket?
• Can I return the jacket if I don’t like it or if it does not fit me perfectly?